Refund policy

Our 90-Day Money-Back Guarantee

We want you to actually try Genesis Protocol — not feel locked in.

If it's not working for you within ninety (90) days of delivery, we'll refund your first box (exclusive of the cost of any digital resource added post-purchase or shipping, if any). Empty bottles count. No interrogation, no hoops.

You can also cancel your subscription (if any) anytime, instantly, with no penalty.

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First-Box Refunds (90-Day Empty-Bottle Guarantee)

If you're not satisfied with your first order from us, contact us within ninety (90) days of delivery, and we'll refund the product price of the first box in your order (exclusive of the cost of any digital resource added post-purchase or shipping, if any) to your original payment method.

  • You don't need to send anything back. Keep, donate, or discard the bottles and containers however you'd like.

  • Empty or partial bottles or containers qualify.

  • One first-box refund per customer.

In instances or situations where none of the bottles or containers in your initial order have been opened, or to start a refund, please email us at help@genesisprotocolhealth.co with your order number, and we'll handle it from there.

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Returns on Subsequent Orders

For orders after your first, unopened bottles and containers can be returned within thirty (30) days of delivery for a refund of the product cost.

 • No restocking fees, no administrative fees.

  • Opened bottles on subsequent orders cannot be returned for health and safety reasons. If you have an issue with a recurring shipment, contact us, and we'll work it out — case-by-case flexibility is part of how we do this.

Email us at help@genesisprotocolhealth.co to start a return, and we'll provide the instructions.

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Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, send us a photo at help@genesisprotocolhealth.co within thirty (30) days of delivery.

No need to send anything back — we'll send a replacement or issue a full refund, your choice.

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How Refunds Are Processed

  • We process approved refunds within 1–2 business days.

  • Refunds go to the original payment method.

  • Once we've processed it, your bank or card issuer typically posts the funds within 3–10 business days, depending on their timing.

  • You'll receive an email confirmation when the refund is issued.

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Subscription Cancellation

You can cancel your subscription anytime — for any reason or no reason at all.

  • Send us an email at help@genesisprotocolhealth.co.

Cancellations take effect immediately. You won't be charged for any future shipments.

If a shipment was sent before you cancel, and you don't want it, our standard return policy above applies.

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A Note on Returns

If you do need to mail something back to us:

  • Please send us the tracking number or a photo of the label so we can track and monitor its progress — we can't refund items lost in transit without tracking.

If you have any questions, email us at help@genesisprotocolhealth.co — a real person reads every email.